If you are going to run a business you’re going to encounter problems. Things never go quite as expected and the sign of good businessman is not how many problems you have, but how you handle them. I applaud Rob Monster and the team at Epik for handling my problem admirably.
Rob and I have had our differences. I think he’s a stand up guy, I just didn’t think his business model at Epik would work. Despite my thoughts, I also know that I am often wrong as well, and decided to give it a shot. During the process I did get a little frustrated and vented through my blog. Each and every time, Rob did his best to personally answer and explain why and what was happening. I talked at length, face to face at DomainFest and left convinced of one thing. One, I think I had gotten the flu and two, regardless of whether things panned out, Rob and his team are putting everything they have into their business. When things go wrong they are just as frustrated as their users because they have 100X the money involved. Their commitment to their project was reinforced when Braden Pollock (edited because I watch too much baseball) was added to the company. Braden knows lead conversion as well as anyone in the industry and certainly could bring something to the table to help increase click rate and search engine rankings.
But for me it didn’t work out. I didn’t get the results I was looking for and felt it was time to move on and Rob felt the same. Rob and Epik could have given me a hard time about leaving but they didn’t. They realize Epik is not for everyone and agreed to do a few things for me and that was it. No delays, no questions, only professionalism and courtesy. And that’s why I am writing this. I haven’t been paid or forced to write anything. I’m saying it because quite often in business you work with people that are courteous and friendly when things are going well but the second they turn, they become asses. I appreciate Rob and the Epik team for their professional approach and would recommend that anyone explore a relationship with him and his company. I only hope they can tweak their business model and get a little closer to where they want to be.