I don’t know what the Hell is up with domain industry’s customer service in general but something has to change soon. Over the past year the registrars and other domain service companies are starting to either get overwhelmed or just said F-it to their customers. I still get good service occasionally but I actually work for most of these companies as a promoter but even I have to send 3 and 4 emails to get a question answered. I don’t even give me the common courtesy of “Got it, let me check” A simple response to let me know they’ll get back to me. It’s gotten ridiculous and I can imagine that a person off the street gets even worse treatment.
Hey @Sedo – please check your website. Your “ask a question” form doesn’t work. 🙁 Would love to update some domains in bulk to sell through your platform. Thanks! #domains #domainnames pic.twitter.com/oJSt6wQ0qi
— DNAcademy (@DNAcademy) February 14, 2019
If Michael Cyger can’t get any help who can? (they did get back to him via twitter where they are the quickest to respond)
Survey: how long should it take for a domain marketplace to respond to a support query asking when a domain you’ve paid for will be in your account? It’s been 9 days. Ahem, @namejet
— DomainNameWire.com (@DomainNameWire) February 14, 2019
Andrew Alleman is the biggest domain news reporter in the biz and he can’t get Namejet to respond? How does the person who just bought their first name get help?
This is just two examples and there are thousands more. I am paid by both of these organization to help promote names but they have to help themselves when it comes to service. JT of Namejet can’t do it all himself. I’m hoping Web.com gives him the staff to get things fixed in a timely manner. But I don’t have a choice but to email him directly. Dave Evanson of Sedo doesn’t need to be handling my questions. He’s there to sell domains not be handing off customer service problems.
I own a business. I know that customer service is often traded for a cheaper price. I know people will say “I’ve been with so and so and they ALWAYS get back to me quickly. That’s because you’re in the right side of 50/50. The 50% they actually help. If you sell a product it is the responsibility of the company to provide the service necessary to use that product. It’s not being done in many companies in the industry and they need to step up their game. I’ve only pointed out two because of recent tweets. They are no worse or better than any other company and there are plenty more guilty parties. I used to feel that our industry was saturated. I’m starting to think the opposite. We’re ripe for the picking for a new person to come in and do it right. Like South Korea’s infrastructure compared to the US. Sometimes its best to build new rather than upgrade old stuff. Here are today’s names. Make sure to click on the names to see the current price and to help DSAD continue writing each day.
Quote of the Day: “Children have never been very good at listening to their elders, but they have never failed to imitate them.” – James Baldwin
Domain of the Day: BrandGo.com Perfect name for a marketing company or someone in our industry. The price reflects it
Namejet, Sedo, and other Names Up for Auction
PointsUp.com Previously sold for $5600. Reserve is at $XXX. Up is a good positive brand word
DigitalFactory.com Met reserve at $200. Such a good name for so many visual and audio related businesses
SunnyMarket.com Met reserve at $90. Sounds like a nice place to work
HealthCareSpecialist.com A bit long but hard to make the term shorter
EQIO.com At $70. I’ll take it at that
Mushrooms.net It looks like its going to meet reserve.
Godaddy Domains With Multiple Bids
SweetCollection.com Sweet as in candy or sweet as an adjective for good
PDBO.com LLLL.coms are starting to trend down. Hard to disagree with endusers not buying them as much as in the past. Of course I only have myself to go on so I could be wrong
Keenon.com Its a much better brand when capitalized correctly. I had it as KeenOn at first
LoveCoins.com A license plate name. i.e. a name that someone would use as an email or personal blog
TheHatefulEight.com Probably saw its peak with the movie release
CannabisEdible.com we all know what it is but are we going to name our company or product this?
Dogga.com Best brand for the money on the board in my opinion. At least at this point in my list work
Tekhub.com Tech brand people are the WORST spellers
MyFirstbook.com Self Publishing site but it does feel like a site that will take advantage of new writers by overcharging and overpromising. I’m hard on the site and its not even open yet. I need to take a nice pill
Caffeo.com I feel like I’ve already had a coffee there
TheSeedExperience.com A bit long but canna seeds are a new market for rec growers
SmokedBrisket.com Love to eat it but not sure I want to own the domain
Estate360.com Has a very nice opening bid. 400 views shows people have been looking. 360 and 365 have become very popular naming keywords over the years.
SlightlyDamaged.com Pretty much every phone on Ebay
Dooser.com Good short 6L brand
Zenmode.com A good mode to get in to. And not a bad brand
Metasonic.com Sounds like a brand from 2007
Skoval.com not the measurement of pepper heat but sounds like it
Godaddy Domains With One or No Bids
FitKlub.com One bidder at $10.
IntuitiveMedical.com There’s a billion dollar company name Intuitive Surgical that makes a cool device called The DaVinci
ChartInvestor.com A lot of traders trade of charts
MasterVR.com Learn how to master virtual reality
MasterSocialMedia.com Might as well figure out Social media as well
LifeWrecked.com Sounds like a book or a Lifetime movie
360Fresh.com You noticed I’m into 365, 360 names right now. But that doesn’t give them great value so don’t email me
Bama.tv Surprised Alabama sports hasn’t purchased this one
LookEverywhere.com All travel sites in one site
Other Domains with Bids