Joe Styler from Godaddy responded to my post from yesterday.

“We did have an issue yesterday where the domain registration path was impacted briefly. It probably doesn’t look like it to a casual observer but we are always releasing new changes to the site to improve performance and user experience as well as releasing new products which are a lot more attention getting, we do a lot of releases each day to help improve the site. We test extensively and sometimes even with those tests something goes wrong but it is pretty rare. The vast majority of releases are seamless and result in a better experience for the customers at the end of the day.

Any time customers are impacted it is a big deal for us and we work on getting it fixed as soon as we can. I apologize for the issue yesterday.”

Joe,

Thanks for responding

I’ll respond line by line as per my experience.

“We did have an issue yesterday where the domain registration path was impacted briefly”

The issue from yesterday, has been repeated for months. I have numerous emails back and forth to Matt Forrest my previous account rep and Mark Becker my current account rep.

“It probably doesn’t look like it to a casual observer but we are always releasing new changes to the site to improve performance and user experience as well as releasing new products which are a lot more attention getting, we do a lot of releases each day to help improve the site.”

Joe, again I refer back to my point yesterday and several times previously. We don’t care about new attention getting gadgets, we want the basic things to work. The bulk checker hasn’t worked right in months and the “registration path” has been failing for months.

Can you elaborate on “casual observer”?  Would you consider your VIP Platinum members “casual observers”? The mobile links, while better than before, don’t allow me to bid or add a watch to the name. There is no longer a bulk transfer button, auctions have been having all kinds of problems. I won several auctions a few weeks ago but was refunded with no explanation. There was no “this auction has ended email”, there were about 5 names from the same day that were affected. Mark had no idea why it was happening.

“The vast majority of releases are seamless and result in a better experience for the customers at the end of the day.”

To my casual observing eyes there has been no change, when you say “end of the day” are you literally saying the experience is better at the end of the day? This would be mountain standard time, correct? Arizona does not observe daylight savings time, making it the equivalent to pacific time. So at the end of the day Pacific time, my experience will be seamless.

“Any time customers are impacted it is a big deal for us and we work on getting it fixed as soon as we can. I apologize for the issue yesterday.”

I’m impacted everyday, I used to email my account rep every time but he doesn’t know why the same issues keep happening. Your apology is accepted for yesterday, but seriously Joe, you’re making it seem like there aren’t chronic unresolved issues.

Now let’s talk about the how to integrate Afternic seamlessly. I’m joking there’s not enough time.